Simply awful! My son which is a US marine was totally taken advantage of by smooth talking salesman! He was severely overcharged! There kays cash program was a joke when trying to use it & was charged for merchandise he never received.store manager nor corporate would do anything on the charges.I would not recommend them to anyone for anything!!
I checked out the new design of the store and talked to an associate about a sports team. He then told me about their store accounts and played it off as a simple subscription like e-mails and such. At no point did he even HINT at a credit card. Days later, it came to my mail saying I was denied a store card. I specifically said "Don't send anything in the mail either." They lied to me, didn't do as I asked, and then that denial hit my credit score. NEVER shop with these scam artists.
Someone here is scamming people into signing up for a credit card by saying it's a rewards card. Immoral and untrustworthy employees.
One guy there refuses to serve me because I got a ring from somewhere else that was higher quality for a cheaper price. Others can be helpful though.
I bought a ring and it needed sized. I went back two weeks later to pick it up and you could see the line where it had been satered back together. The Neil Lane logo inside the band was completely worn off. The white diamonds were replaced with the black coating that they place behind black diamonds. The whole ring was ruined and at the side where the diamonds were the side of the band was completely tarnished and not the same color as the rest of the band. It was completely unacceptable and when I told the sales rep that I wasn't taking it he tried to argue with me and say that it looked the same way the day we bought it. I pulled up a picture of my phone from the day we bought and told him it was incorrect. He said Kays would send it back out to have fixed and it would be another two weeks. I told him I wanted it rushed becaus I've already waited two weeks to have it and he said they were too busy to have it rushed. This was the worst Kay Jewewlers I have ever been in.
Kay Jewelers is a US Jewelry Store based in Vienna, Ohio. Kay Jewelers is located at 250 Grand Central Ave, Vienna, WV 26105, USA.
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